Staff at the front desk displayed a friendly and professional demeanor, making check-in seamless. The room was well-appointed with a comfortable bed and even featured real bar soap in the shower. Enjoyed the pleasant atmosphere and quiet heater. However, some inconveniences, such as limited breakfast options, slightly marred the experience. The proximity to downtown and dining options was a definite plus.

Stayed in the King Room with Fireplace for two nights. loved the cozy fireplace and the relaxing atmosphere. Breakfast was a standout! Everything was clean and well-maintained.

Had an awesome time with my friends! We loved checking out local shops and enjoying meals at nearby restaurants. The location was great, just a quick drive to everything. The rooms were comfortable, and the breakfast was solid. A big shoutout to the staff for being friendly and helpful.

One downside was that our room wasn't super clean when we arrived. There were some dust bunnies under the beds, which was a bit disappointing.

Perfect for a city break

Comfortable room, friendly staff, with delightful breakfast options including hot eggs and biscuits and gravy that exceeded my expectations, as well as convenient amenities like free Wi-Fi and parking for exploring the area.

Was all great.

Great location and friendly staff!

Had a nice stay in a comfy room that looked just like the pics! It’s an older place, but super quiet. The staff were really welcoming and helpful. Plus, being by a gas station was handy. Just wished they’d fixed my fireplace before I got there, though.

The check-in process was a breeze, and I really appreciated the comfy bedding and nicely updated decor in my room. I enjoyed a refreshing dip in the indoor pool and unwound in the jacuzzi after a long day of exploring. The only downside was that breakfast could use more variety, but overall, it was a good value and I would definitely recommend it! 😊

I had a pleasant experience. The staff was friendly and attentive. Our room had a comfortable bed and good amenities. Breakfast options were decent and satisfying. The location was convenient for exploring local attractions. 😊

I’ve stayed here twice now and have appreciated the friendly staff each time. The cleanliness of the common areas stands out, especially the breakfast area. The breakfast options were decent and varied, making it easier to start the day. Rooms have comfortable beds, but the mattresses could use an upgrade. they felt a bit worn out. I loved having a balcony to relax on in the morning. The hotel’s location is convenient, close to gas stations and just a quick drive to downtown Galena. One downside was the lack of elevators. It made carrying heavy luggage to the second floor a hassle. Housekeeping was hit or miss. I expected the room to be tidied up on the third day, but it seemed like only the garbage and towels were tended to. I also faced issues with my key cards getting demagnetized, which was annoying. Overall, the atmosphere here is pleasant, and I think it has potential with some improvements in maintenance and room servicing.

The bathroom felt cramped, with a dated look despite some updates. Notably, the balcony's value diminishes if you're not on the top floor since water drips down from the air conditioning unit above, ruining the relaxing vibe. Additionally, the absence of an elevator can be a hassle for those carrying heavy luggage to the second floor. In terms of cleanliness, our room had a musty odor, and surfaces weren't thoroughly cleaned, with some dust and hair noticeable. This indicates a need for better housekeeping standards.

An Unexpected Gem for Relaxation!

This place exceeded my expectations! The spa bath fireplace in our serene room was a perfect retreat after exploring the local sights. The friendly staff provided incredible service and their complimentary breakfast offered a delightful assortment. Make sure to ask about the local attractions for a memorable experience.

The staff was exceptionally friendly and professional, making check-in and check-out seamless. The location is convenient, only a short drive from downtown Galena and close to local amenities like a gas station. The room was spacious and well-equipped with essential outlets for my business needs.

Housekeeping did not meet basic expectations during my stay.

the staff at best western was excellent—very accommodating and always available. the breakfast area was clean, and while the food choices were basic, it was enough to fill us up before exploring. we enjoyed the indoor/outdoor pool option, which was a great way to soak in the sun as well as relax indoors. easy access to nearby attractions made our trip even better.